Delivery & collection information

HIRE DELIVERY OPTIONS

We want your delivery to be safe so we only use the best insured couriers we can find. All of our equipment is packed in sturdy, weatherproof cases and boxed with plenty of padding. We aim to get your gear to you the day before your hire starts and pickup the day after it ends. Please keep the packaging to send the gear back in.

NameDelivery serviceCost
PICK UPPick up (from our Haywards Heath Office)FREE
PREMIUMBefore 9am £25*
BUDGETBetween 9 and 5pm£10*

We use a variety of shipping companies to make sure that we get the right service for you depending on where your delivery is going to and how flexible you are with delivery times. We will give you any further information about your delivery once you have placed your order.

* For orders to Northern Ireland, Isle of Man, Scilly Isles, Orkney and Shetland Islands, some Western Isles and remote parts of Northern Scotland have longer transit times and are subject to additional charges. We will tell you if your order is subject to any additional charges at the time of booking. IMPORTANT: Lens Lab Ltd cannot be held responsible for costs incurred due to missed or late deliveries. We place your order with our courier in good faith however it is not possible for us to guarantee their service. Our couriers have an excellent track record and it is very unusual for a courier to be late with a delivery. If you are concerned about the possibility of a late delivery, we recommend that you request your hire to start 1 or 2 days before the day on which it is needed, for example going on holiday or using it for a photo shoot where a model or studio is booked.

HIRE RETURN OPTIONS

NameServiceCost
DROP OFFDrop off (from our Haywards Heath Office)FREE
PREMIUMOur couriers will come and pick it up before 9am £25*
BUDGETOur couriers will pick it up between 9 and 5pm£10*

BUYING DELIVERY OPTIONS

NameServiceCost
PICK UPPick up (from our London office in SE1)FREE
STANDARDStandard 3 day shipping £3.50*
PREMIUMNext Day before 9am £25*
BUDGETNext day between 9 and 5pm£12*

SELLING YOUR LENS DELIVERY OPTIONS

NameServiceCost
DROP OFFDrop off (to our London office in SE1)FREE
PREMIUMOur couriers will come and pick it up before 9am£25*
BUDGETOur couriers will pick it up between 9 and 5pm£10*

If we find that goods are not as described and we want to adjust our final offer to a value that you do not agree with, we will return your gear free of charge.

Please pack your equipment sensibly for transit. We cannot take responsibility for your gear until we receive it or you hand it over to our courier. If you use your own couriers and we find the equipment has been damaged in transit we will send it back to you free of charge.

SWAPPING SERVICE

DELIVERY: Options for taking delivery of your swap are the same as for buying a lens form us.

PICKUP: Options for picking up are the same as selling your lens to us.

If we find that goods are not as described and we cannot continue with the swap, we will return your gear free of charge. You will hold your equipment until we find your swapping partner at which time we will arrange collection or request that you send it to us.

Please pack your equipment sensibly for transit. we cannot take responsibility for your gear until we receive it or you hand it over to our courier. If you use your own couriers and we find the equipment has been damaged in transit we will send it back to you free of charge.

LOANING

PICKUP: Options for picking up are the same as selling your lens to us.

If we find that goods are not as described and we cannot list them on our website we will return your gear free of charge.

Please pack your equipment sensibly for transit. we cannot take responsibility for your gear until we receive it or you hand it over to our courier. If you use your own couriers and we find the equipment has been damaged in transit we will send it back to you free of charge.

FIND EQUIPMENT TO HIRE



The best light...

Did you know William Turner thought that Margate had the best light in Europe? Neither did we until a last minute get away to this English seaside town late last year. If you're looking for a photo friendly kind of get-a-way...

Get inspired

Get inspired, stay focused and join us on our blog for the latest news, reviews, tips and tricks, competitions and more from Lens Lab. You can also contribute. We love to share what our readers and members think.

Get 5% Off...

Sign up for our newsletters and get 5% off your first hire, our latest news, plus:

Get personalised offers to swap, sell and loan your gear for money.

Opportunities to try new equipment.